Privacy Policy

Privacy Policy
Effective Date: October 6, 2025
Company Name: Ryelo
Website: www.ryelo.ca
Contact Email: info@ryelo.ca
Phone: 519-903-6966

1. Purpose of This Policy
Ryelo (“Ryelo,” “we,” “our,” or “us”) values the privacy and security of our customers, drivers, and partners. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
By using our services, website, or mobile application, you agree to the practices described in this policy.

2. Scope of This Policy
This policy applies to:

• Riders, customers, and parcel senders/recipients using Ryelo services.

• Drivers, delivery partners, and independent contractors.

• Visitors to our website and mobile apps.

• Anyone communicating with our team by phone, email, or through digital channels.

3. Information We Collect
Ryelo collects the following categories of information:
a. Account and Identification Information

• Name, phone number, email, and address

• Date of birth (for verification)

• Profile photo (optional for users, required for drivers)

• Payment information (processed securely through third-party payment processors)

b. Location and Trip Data

• Real-time GPS data during rides or deliveries

• Pickup and drop-off addresses

• Route and trip duration

c. Driver and Vehicle Information

• Driver’s licence, insurance, and vehicle registration details

• Background check results, as required by law

d. Parcel Delivery Information

• Sender and recipient names, contact details, and addresses

• Basic package details (size, description, and handling instructions)

e. Device and Technical Data

• Device type, operating system, IP address, and browser information

• App usage logs, crash reports, and analytics data

f. Communications and Preferences

• Messages, feedback, and customer support interactions

• Marketing subscription preferences and survey responses

4. How We Use Your Information
We use collected information for the following purposes:
Service Provision:
To operate and manage ride-sharing, taxi, and delivery services.
Account Management:
To create, verify, and maintain rider, driver, and delivery partner accounts.
Safety and Compliance:
To ensure passenger, driver, and package safety through GPS tracking, verification, and monitoring.
Payments:
To process secure payments and generate receipts.
Customer Support:
To assist users and resolve issues efficiently.
Marketing and Service Improvement:
To analyze performance, improve our services, and provide optional promotional updates (with your consent).
Legal Compliance:
To comply with legal, regulatory, or insurance requirements, and to prevent fraud or misuse.

5. Consent
By using our services, you provide consent for the collection, use, and disclosure of your personal information as outlined.
You may withdraw your consent at any time by contacting us at info@ryelo.ca, subject to legal or contractual restrictions. However, this may limit our ability to provide services.

6. Disclosure of Information
We may share your information with:

• Drivers and Riders: For trip or delivery coordination.

• Service Providers: For payment processing, background screening, hosting, and communication tools.

• Law Enforcement: When required by law or to address fraud, safety, or security issues.

• Business Transfers: In case of a merger, acquisition, or sale, subject to confidentiality safeguards.

Ryelo does not sell or rent personal information to any third party.

7. Data Retention
We retain personal information only as long as necessary for business, legal, and regulatory purposes.
Trip, delivery, and payment data may be retained for recordkeeping, insurance, and dispute resolution.
Driver information is retained per local transportation regulations.
When data is no longer required, it is securely deleted or anonymized.

8. Data Security
Ryelo uses strong security measures to safeguard your data:

• Encrypted data transmission (SSL/TLS)

• Secure cloud servers with limited access

• Regular system monitoring and audits

• Confidentiality training for employees and contractors

While we maintain high standards, no digital system can guarantee absolute security.

9. Your Rights
You have the right to:

• Request access to your personal data.

• Correct or update inaccurate information.

• Withdraw consent for certain uses.

• Request deletion of your data, subject to legal requirements.

To exercise these rights, contact our Privacy Officer at info@ryelo.ca.
We will respond within the time limits required by PIPEDA.

10. Cookies and Analytics
Our website and apps use cookies and analytics to enhance your experience and analyze usage patterns.
You may adjust your browser settings to refuse cookies, though some features may not function properly.

11. Third-Party Services
Ryelo integrates with trusted third parties (e.g., Google Maps, Stripe, Twilio, and background verification providers).
These partners have their own privacy policies, and we encourage you to review them as we are not responsible for their data practices.

12. Children’s Privacy
Ryelo services are not directed toward children under 16.
We do not knowingly collect information from minors without parental consent.

13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in laws or business practices.
The latest version will always be available at www.ryelo.ca.
Your continued use of our services indicates acceptance of any updates.

14. Contact Us
Privacy Officer
Ryelo
Email: info@ryelo.ca
Phone: 519-903-6966
Website: www.ryelo.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC):
Website: https://www.priv.gc.ca

15. Governing Law
This policy and all related matters are governed by the laws of the Province of Ontario and the laws of Canada, as applicable.