Terms & Condition

Terms and Conditions

Effective Date: October 6, 2025
Company Name: Ryelo
Website: info@ryelo.ca
Contact Email: info@ryelo.ca
Phone: 519-903-6966

1. Acceptance of Terms

By accessing or using the Ryelo Ride & Delivery platform (“Ryelo,” “we,” “our,” or “us”), including our website, mobile application, and related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, please do not use our Services.
Ryelo reserves the right to update or modify these Terms at any time without prior notice. The most current version will always be posted on our website.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age (or the age of majority in your province/territory);
• Possess the legal authority to enter into a binding agreement;
• Provide accurate and complete information during registration;
• Use the Services only for lawful purposes.

Drivers and delivery partners must also hold valid licences, vehicle insurance, and meet all local regulatory requirements.

3. Services Overview

Ryelo provides:

1. Ride-Sharing and Taxi Services — Connecting passengers with registered drivers for transportation.
2. Parcel Delivery Services — Transporting parcels, documents, and small items between senders and recipients.

Ryelo operates as a technology platform facilitating connections between users and independent contractors (drivers and delivery partners).
We do not own, control, or operate any vehicles and are not a transportation carrier. Each driver acts as an independent service provider.

4. User Accounts

To access our Services, users must create an account. You agree to:

• Provide accurate, current, and complete information.
• Keep your login credentials secure.
• Accept full responsibility for all activity under your account.

Ryelo reserves the right to suspend or terminate accounts that violate our policies or applicable laws.

5. Fees and Payments

• Fare estimates are displayed before booking. Final charges may vary based on time, distance, traffic, and applicable taxes or fees.
• Payments are processed through secure third-party processors. Ryelo does not store credit card or banking details.
• You authorize Ryelo to charge your payment method for all amounts incurred through your use of the Services.
• All payments are non-refundable, except as required by law or at Ryelo’s discretion.

6. Cancellations and Refunds

• Riders: Cancellations made after driver dispatch may incur a cancellation fee.
• Drivers: Cancelling accepted trips without valid reason may lead to suspension.
• Deliveries: Once a parcel has been picked up, no refund is possible.

Ryelo reserves the right to refuse refunds in cases of misuse, fraud, or violation of these Terms.

7. User Conduct

Users agree not to:

• Engage in unlawful, abusive, or fraudulent activities.
• Harass or harm drivers, customers, or employees.
• Interfere with or disrupt platform operations.
• Misrepresent identity, payment, or delivery contents.

Ryelo may suspend or permanently terminate any user account found violating these rules.

8. Parcel Delivery Terms

• Users are responsible for ensuring the parcel is lawful, securely packaged, and accurately described.
• Dangerous, illegal, or prohibited items (e.g., weapons, narcotics, hazardous materials) are strictly forbidden.
• Ryelo and its drivers reserve the right to inspect, refuse, or report suspicious parcels.
• Ryelo is not liable for loss, damage, or delay of parcels caused by inaccurate addresses, packaging defects, or events beyond reasonable control.

9. Driver and Delivery Partner Relationship

Drivers and delivery partners are independent contractors, not employees or agents of Ryelo.
They are solely responsible for:

• Maintaining required licenses, insurance, and permits.
• Ensuring vehicle safety and roadworthiness.
• Complying with all traffic laws and municipal regulations.

Ryelo is not responsible for their actions, omissions, or conduct during service delivery.

10. Limitation of Liability

To the fullest extent permitted by law:

• Ryelo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Services.
• Our total liability to you for all claims shall not exceed the amount paid by you for the specific service in question.
• We do not guarantee uninterrupted or error-free service.

This limitation applies even if Ryelo has been advised of the possibility of damages.

11. Indemnification

You agree to indemnify and hold harmless Ryelo, its affiliates, directors, employees, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

• Your use of the Services;
• Violation of these Terms; or
• Infringement of third-party rights.

12. Privacy

Ryelo's handling of personal information is governed by our Privacy Policy.
By using our Services, you consent to the collection and use of data as described in that policy.

13. Intellectual Property

All content, trademarks, logos, designs, and software used in the Services are owned or licensed by Ryleo.
Users may not copy, distribute, modify, or exploit any part of the platform without prior written consent.

14. Suspension and Termination

Ryelo may suspend or terminate your access at any time for:

• Breach of these Terms,
• Fraudulent or harmful activity,
• Legal or safety reasons.

Upon termination, your right to use the Services will immediately cease, but any obligations or liabilities incurred before termination shall remain enforceable.

15. Force Majeure

Ryelo is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, strikes, government actions, or internet outages.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
Any disputes shall be resolved in the courts located in Windsor, Ontario, Canada.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

Ryelo
Email: info@ryelo.ca
Phone: 519-903-6966
Website: info@ryelo.ca